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Frequently asked Questions

FAQ

With our FAQ, you’re sure to find the answer you’re looking for.

If not, you can contact us directly by phone or by mail.

Our reception is reachable every month of the year to answer your questions and register your booking.

Our details are : phone +33 (0)2 51 46 62 59 and our e-mail : info@laguyonniere.com.

Arrival and departure

If you have booked one of our pitches, you can drop off your luggage starting at 2 p.m., and for a great start into our accommodations, it’s from 4 p.m.

Are you planning to arrive late on the first day of your stay ? No worries! You can notify our reception until 6 p.m. during low season and 8 p.m. in high season. After these hours, a personalized envelope containing all the details to find your accommodation or pitch will be waiting for you at the campsite bar.

As the gates close at 10 p.m., we kindly ask you to park your vehicle in the designated campsite car park. Electric hook-ups are available for our caravan and motorhome guests. Make a stop at the reception the following day to complete your check-in, collect your wristbands and start your holiday with great serenity, in total peace of mind !

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If you notice a technical problem or a lack of inventory, please do not hesitate to inform the reception. Our team will be happy to help resolve any problems or bring in missing crockery to ensure that your stay runs smoothly.

There’s a car park at the campsite entrance, but here’s the good news – you can also park your car right on your pitch throughout your stay. For the safety of the little ones, one vehicle is allowed and included. If you need to add a second vehicle, it is possible with an additional cost.

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If you are staying in an accommodation, 10 a.m. will be the time to close your suitcases and return the keys.

For pitches, you will have to say goodbye to the campsite at 12 p.m.

Before you leave, swing by the reception to drop off your wristbands and return the keys of your accommodation or to let us know that you are vacating your pitch. It’s also a chance to share a quick chat and hear about your stay. A warm farewell before you set off on new adventures!

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If you’re planning an early departure due to a long journey ahead, simply inform the reception the day before you leave. The gates open at 8 am., you will be able to park your car in the outer car park before 10 p.m. on your last night. Before bidding goodbye, remember to drop your keys and wristbands into the letterbox outside reception!

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Booking

We can communicate our availability and send you a quote. However, we cannot hold the pitch or accommodation as every reservation needs to be confirmed through a firm commitment and payment of a deposit. If you have any questions or are ready to book, feel free to let us know.

You can easily book on our website. If you have any questions or special requests, feel free to contact us via email at info@laguyonniere.com or by phone at 02 51 46 62 59 📞.

We’re here to ensure your life is as peaceful as a sunny holiday! 🌞

To receive a quote, you can give us a call at 02 51 46 62 59 or send us an email at info@laguyonniere.com.

And remember, each quote is valid for a period of 10 days from the date indicated on the document. We apply dynamic pricing, so rates may vary depending on the reservation date.

You’ve found the perfect pitch or accomodation for you? You can book it for the following year when you’re on-site during your stay.

If you haven’t stayed at La Guyonnière the previous year, no worries! Feel free to let us know your preferences when you book. Bear in mind that we cannot guarantee anything, but our team will do their best to satisfy your preferences. 🏕️🗓️

La Guyonnière is the perfect place to share unforgettable memories with your loved ones. If you would like to book two pitches side by side, please let us know when you make your booking. We can’t guarantee anything, but our team will do their best to make your wish come true. The most important thing is to have a great time together! 🌟🏕️

If you are planning a group getaway, please let us know by sending an e-mail to info@laguyonniere.com. We’ll check our availability and get back to you as soon as possible with all the information you need. We study requests on a case-by-case basis.

Of course! If you need to make changes to your booking, please send us an e-mail to the following address: info@laguyonniere.com.
We’ll take your request into account and apply the general terms and conditions of sale.
We’re here to help you! 📧🏕️

We’ll keep the suspense going right to the end by telling you your pitch number on the day of your arrival. Get ready to discover your little corner of happiness in La Guyonnière! 😊
If you want a specific pitch, don’t hesitate to book it on-site using the Early Booking offer. It will be 100% guaranteed 😉

La Guyonnière will be delighted to welcome you during the low season. For all booking enquiries, please email us at: info@laguyonniere.com.
We’ll check availability and get back to you with all the information you need.

Accomodation

You can choose the options you want when you book, or send us an email at this address: info@laguyonniere.com telling us what options you want to add.
And as we know that packing without forgetting anything isn’t easy, here’s what we can offer you:

Renting sheets and towels to lighten your luggage.

If you’re travelling with a toddler, don’t worry, we can prepare your accommodation with everything you need for your baby: high chair, cot, bed rail or even the complete pack (high chair, cot and bath). 🍼👶
Note that the possibility of adding a cot in the parents’ bedroom will depend on the type of accommodation you wish to stay at.

For those looking for total relaxation, we’ve thought of everything: beds made on arrival, final cleaning, sun loungers, or even breakfast delivered every morning. 🥐☀️

And La Guyonnière’s little extra: Safari Lodge and Cottage Premium accommodation includes bed linen for a minimum stay of 7 nights.
For ZEN Spa accommodation, bed linen, towels and breakfast are included for a minimum stay of 7 nights.

In this case, there’s no need to add these options to your booking, we’ll take care of it. 😉

At La Guyonnière, we’re all about trust!

No deposit is required on your arrival.

However, our cleaning team will make sure that your accommodation is spotless and tidy after your departure.

We’re counting on you to uphold this chain of trust!

If you’re looking for a bit of fresh air on your holiday, then our Safari Lodge, Zen Spa, Cottage Premium 6pers. and Cottage Confort 6 pers. are just what you’re looking for!

To set up a small tent beside your accommodation, please submit your request in writing to the following address first : info@laguyonnière.com.

The campsite has to ensure that the maximum capacity of the accommodation is not exceeded

Of course, your little ones are considered people, so don’t forget to ad them to your booking. 🍼👶

Pitch

Our Standard pitches include electricity and a water point close to the pitch. They’re perfect for an unforgettable holiday in the heart of nature.
And for an even more comfortable stay, our Premium pitches include electricity, a water point and a drainage system on the pitch.

Practical tip 💡 : During your stay, remember to bring a CEE (European plug) male adaptor and a EU to UK plug adapter so you can plug in without worry 🔌

Why bother with all the camping gear when you can add a small fridge or sun loungers to your booking?
For those who want the ultimate in comfort, opt for our Premium Pack: fridge, barbecue and garden furniture (6 chairs). This will be drop on your pitch just before your arrival.

To spare our tent and folding caravan campers the early wake-up and the rush of packing, we provide the option for you to spend your final night, at no additional cost, in one of our three dormitories accommodating up to 6 people. It’s the ideal way to spend a peaceful night before the journey home. If you would like to make a reservation, you can do so at the time of booking or on site, subject to availability. It’s our little extra to make your stay even more enjoyable! 🌙😴🏕️

We allow a maximum of 6 people on our camping pitches, including mini-campers (your children and babies). For large families, please contact us by telephone 02 41 46 62 59 or by e-mail: info@laguyonniere.com

When you book, please indicate the exact number of people who will be staying with you, regardless of the number included in the initial rate. We want to make sure that every person is counted so that everyone has a great experience.

To ensure your stay is as comfortable as possible, you cannot book a tent pitch for a camper van or caravan. These pitches are not suitable for this type of equipment. Our Standard and Premium pitches, on the other hand, are specially designed to accommodate your caravan or motorhome with complete ease.

PRM

Camping with a disability can be challenging. At La Guyonnière, we have held the Tourisme et Handicap label since 2017. We have put everything in place so that you can enjoy a carefree holiday.

We have flat pitches close to services, toilet blocks with adapted cabins, and even two accommodations specially designed for people with reduced mobility, as well as two others adapted for sensory disabilities (visually impaired and hearing impaired).
Want to relax in our pool area? No problem. We have a wheelchair-accessible launch system.
What’s more, all our services are accessible to people with reduced mobility.

We want your holiday to be as enjoyable as possible, whatever challenges you may encounter. 🦽🏕️🌟

Pets

Of course, our 4-legged friends are welcome on our pitches and in our Cottages 6pers-with pets (with the exception of 1st and 2nd category dogs: tozas, terriers, pit bulls and rottweilers) Every member of the family should be able to make the most of their holiday 😉🐾

On the campsite, you’ll find 3 gates giving express access to Lac du Jaunay. Your dog can walk around the lake, but please note that swimming is not allowed! However, he will have a ton of natural space to stretch his legs and decompress too during his holiday at our campsite! 🌳🐶✨

To make sure your faithful companion has a wonderful holiday, make sure his vaccinations are up to date.
On your pitch, if he’s calm, well-trained and stays next to you, we’ll tolerate him not being tied up, but in the campsite, the leash is required

💡 Essential tip: Don’t forget your dog’s vaccination booklet and poop bags 💩🐶

Swimming pool

Our pools are heated to 28°C and are open from the start to the end of the campsite’s opening days. So you can enjoy it in every season 🌺

Our water park has been designed to please young and old alike.

You will find 4 slides, a hydromassage river, swan-neck showers and even a lazy river. Lots of fun and relaxation for all the family! 👨‍👩‍👧‍👦

Enjoy the pool in all seasons. Our water park is yours for the duration of the campsite’s opening days. Don’t forget to wear your wristbands — your pass to access our water park. 🏊‍♂️✨

Ready to make waves in your swimming shorts at the pool? No problem, the only condition: that they fall above the knees. 🩳

Surrounding area

Just a few minutes’ drive from our campsite, you’ll find the magnificent beaches of the coast: 10 minutes for Brétignolles-sur-Mer and 20 minutes for Saint Gilles Croix de Vie.
The “Plage des Dunes” in Brétignolles offers a vast stretch of fine sand, ideal for water sports. You can also explore the “Grande Plage” at Saint-Gilles-Croix-de-Vie. There you’ll find café terraces and restaurants for a refreshing break after a sunny day 🌞

These beaches have car parks, making them ideal for visitors by car.

If you’re feeling more adventurous, you can also reach the beaches by bicycle.

Once on the sand, enjoy a moment of comfort after your exertions! 🏖️🚴‍♂️

Facilities

From the moment the campsite opens until it closes, our animation team organises daytime and evening activities to ensure that young and old enjoy a truly lively holiday 🥳

Of course you can! With us, low season doesn’t mean boredom, so you can eat in the restaurant, buy fresh bread and pastries in the grocery shop or relax in the bar from the moment the campsite opens until it closes 🍴🛒🥳

You can hire a range of bikes on site, including mountain bikes, electric bikes and VTCs. We have something for everyone, from the very young to the very old, including child seats.
All that’s left for you to do is explore the charming paths of the Vendée at your own pace. 🚴‍♂️

At La Guyonnière, we want everyone to be able to enjoy a delicious meal in our restaurant. That’s why our restaurant offers a range of vegetarian options. If you have any other dietary preferences, please let our restoration team know and they will be happy to adapt the menu to suit your needs 🌱🍽️

We’ve got everything your children need for days of pure fun and adventure: Kid’s Club, Pony Club, play area and the “must do” tractor ride 🚜🌈🐴
Our little campers can join the Kid’s Club from the age of 4, provided they are self-sufficient.

Our great animation team will give its all to ensure your teenagers never get bored during their holiday! We’ve got plenty of activities planned, including sports tournaments for the competitive types, lively evenings for those who like to party, and discovery outings for the adventurous ones ⚽🎉🍃

Payments

For your booking to be taken into account, we will ask you to make a payment by paying a deposit of 30% of the total amount of your stay. Once the payment has been made, you’re ready to go on holiday!

You can pay the balance of your stay in several instalments free of charge, provided that the total amount is paid in full 4 weeks before your arrival. Choose the payment frequency and amount that suits you best.

To pay the balance of your stay, you have several options:

  • By credit card directly on our website by accessing the “My account” area
  • By bank transfer

Whatever your method of payment, make sure that everything is settled 4 weeks before the big day of your arrival!

To guarantee your stay, payment must be made in full 4 weeks before your arrival date, so no payment will be accepted on site.

You will automatically receive an invoice for your stay when your payment is accepted. If you do not receive it, please contact our team or check your spam folder.

On the campsite, we accept bank cards, cash (only at reception), and Cashless payment: a very practical payment solution.

Cashless is faster, safer and easier!
When you arrive, you’ll be given a wristband fitted with a chip. To use it for the first time, simply load the chip at reception with the desired amount.
Then create an account on the Cashless.fr website and enter each chip code that you will find on the back of your wristbands. This way you can keep track of your spending and recharge your wristbands at your convenience! At the end of your stay, any unspent euros can be reclaimed by making a request for a refund, simply by visiting the Cashless.fr website.
Before saying goodbye to La Guyonnière, remember to return your wristbands to reception on your departure 👋💼

Various subjects

Vacation’s golden rule: unplug and enjoy!
But we understand the sanctity of sharing your holiday moments 😉 That’s why we provide free and accessible Wi-Fi across the entire campsite. Embrace it to the fullest!

During May, June and September, we happily welcome visitors (with a small supplement to be paid at reception on arrival), but sorry, no splashing in the water park for them

In July and August our campsite is exclusively for our campers—no visitors allowed!

Personal items such as passports can be left in a small locker at reception. No bulky items, but your important documents will be in safe hands.🗝️
We keep everything safe so you can enjoy your stay without worry!

Fancy firing up the grill?
Charcoal and gas barbecues are welcome on the campsite, but please note that electric barbecues are not permitted.
Get ready to grill and enjoy! 🔥🌶️

Cancellation

For peace of mind: take out cancellation insurance at the same time as your deposit when you make your booking.
If you are still hesitating, you have 7 days from the date of your booking to take out this insurance.

If your holiday has to be cancelled, don’t panic! Contact us by telephone on 02 51 46 62 59 or by e-mail at the following address: info@laguyonniere.com
For refund terms and conditions, please refer to our general terms and conditions of sale.

If you cancel your holiday without the cancellation option, you will unfortunately not be entitled to a refund.
To minimise the hassle, remember to add the cancellation option when you book.

My account

Having an account at camping Village la Guyonnière means you can access your booking history, pay for your holiday conveniently and securely, and change your personal details easily. It’s a practical way of making your stay with us even more enjoyable! 💻🏕️

Complaints

If you notice any non-conformity between our services and our contractual promises, please let us know. You can notify us of any complaints by post at 1, la Guyonnière, 85150 Saint-Julien des Landes or by e-mail at the following address: info@laguyonniere.com. We are here to solve any unforeseen problems and ensure that your holiday is a memorable experience

In accordance with the rules of the French Consumer Code concerning “the mediation process for consumer disputes”, you have the right to call on the mediation service offered free of charge by SARL Camping Village de la Guyonnière. The “consumer law” mediator thus proposed is :

CM2C, 14 Rue Saint-Jean, 75017 PARIS

Review

It is very easy to leave a review!

You have a few options: you can leave a comment on Google, give your opinion on Tripadvisor or leave a note on Zoover.

We love to hear what our customers have to say, so don’t hesitate to share your experience wherever you feel most comfortable.

Thank you in advance for your feedback! 😊

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